Account deletion

You can start deletion directly in Yo lo Tengo.

1. Open Account settings.
2. Select Delete account.
3. Sign in again if requested, type the confirmation word and confirm.

Before deleting

Save any information you wish to keep. If you have a subscription through Apple or Google, cancel it separately in your device store so it does not renew. Account deletion does not automatically cancel a store-managed subscription.

What happens

Your account is closed, you lose access and personal details are removed from the active profile. Businesses, products, points memberships, Wallet pass registrations and other content connected only to your account may stop being available. Point movements and limited transaction records may be de-identified or retained when needed to preserve the issuing business's ledger, address a dispute or meet a legal obligation. This cannot be undone. If you later register with the same email, a new empty account is created and prior data is not restored.

Information that may remain

For up to 180 days, we may keep a protected record that you requested deletion, without keeping your email in readable form. Limited purchase, fraud, dispute or safety records may be retained when required by law. Content already sent to another person may remain in that person's copy.

Processing time

Most requests are completed promptly. If a legal, payment or safety review requires more time, we will limit the information to what is needed and complete deletion when that requirement ends.

Cannot access the app?

Contact support from the address associated with your account. We will confirm that the account belongs to you before acting and will never ask for your password.